I write these as a reference for myself -- writing about it often clarifies the concept. If there's a thing that interests you that's thin on content, ask and I'll flesh it out.
- [Users/Drivers/Students] don't really understand [interfaces/traffic/life]
- [Computers/infrastructure/schools] don't really understand [users/drivers/students]
- [Big Data/City Planners/Education Dept.] assumes that [users/drivers/students] are behaving in a semi-rational manner
It all began for me with
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Merch (t-shirts designed by my twin)